"Jane is unlike any other property manager we've ever had. She's always very professional, but in such a friendly way. She just seems to be 'on it' all the time. She's so reliable, incredibly responsive, and always easy to deal with."
The law allows us to attend to urgent repairs without consulting the landlord. Under the Residential Tenancies Act 1997, urgent repairs include:
You will always have at least one week's notice before a property inspection. The first inspection will take place within the first 6-8 weeks after you move in. If there are no issues, future inspections will be conducted every 6 months. If there's a problem, Jane can talk you through what you need to do to resolve it and you will have 2-4 weeks to rectify the issue.
Here are some top tips for a stress-free property inspection.
Routine inspections are... routine. They're a regular part of renting a property. If you love and look after your home, chances are you'll get a glowing report.
An inspection is also your chance to point out any problems or wear and tear the owner needs to know about. Damages or breakages caused by you are your responsibility - but structural, plumbing and electrical issues are the owner's responsibility. Make some time before your inspection to write down any items that need attention.
You will have at least a week to prepare for your inspection. Use that time to work through your home and garden, cleaning and tidying as you go. Pay attention to the items you might overlook in your regular cleaning routine like the oven, exhaust fans, blinds, windows, and light fittings. Use the cleaning checklist to be sure you've covered everything.
Don't forget to clean inside and out. That means inside and outside cupboards and doors, inside and outside your oven, and inside and outside your home. If you have a garage, veranda, or garden, these should be neat and tidy too.
If you have pets, you'll get a reminder to make sure they are secured for the inspection. You might choose to have them stay somewhere else, so you know they're safe and you don't have to worry about any extra fur or mess they might cause on the day.
Follow these tips to avoid unnecessary call-outs.
The bond you pay at the beginning of your tenancy agreement is your money. It’s understandable that you want to make sure you’ll get it all back when you’re ready to move on. Most of the time you needn’t worry. There are really only three reasons why a bond or part of your bond might not be refunded. All of them are avoidable.
You must pay your rent right up until the agreed leaving date. If you don’t, any amount owing will be taken out of your bond monies.
This doesn’t mean you can stop paying rent in the last weeks of your tenancy. Yes, the remaining balance will come out of your bond; but it’s also an offence under the Residential Tenancies Act. If you purposely owe rent at the end of your tenancy, it will be recorded and may make it harder for you to rent other properties in the future.
Your bond is held by the NSW Office of Fair Trading as a form of security against any potential damage done to the property during your tenancy. If repairs are needed when you leave, then part or all of the repair costs may be drawn from your bond. Anything beyond ‘wear and tear’ is damage.
Your residence should be as clean when you move out as it was when you moved in. If extra cleaning is required, then that cost may be deducted from your bond. To avoid this, make sure you have covered every item on the cleaning checklist [download].
More information about bond lodgement, claims and disputes is available from the NSW Office of Fair Trading at www.fairtrading.nsw.gov.au.
We have a duplicate key to your property. This may be used for periodic inspections, routine maintenance, and in case of any emergencies. The duplicate key can be borrowed during office hours, given special circumstances and after producing proper identification, but must be returned within 24 hours. This service is unavailable when the office is closed. It is recommended that all tenants have a spare key cut, in case they are locked out of their residence at any time.
When the time comes to move out, you will need to give notice as per the terms of your tenancy agreement. The length of notice required depends on your circumstances.
Whatever your circumstances, you’ll need to complete and return a tenant vacating form.
If you intend to vacate at the end of your residential tenancy agreement, you must give 2 weeks’ (14 days’) written notice prior to the expiration of the agreement. The 14 days must finish on your lease expiry date.
Once the term of your contract (tenancy agreement) has expired, you are free to either continue living at the residence or vacate. If you intend to vacate, our office must have written notice from you at least 3 weeks (21 days) prior to the vacating date.
If you need to vacate prior to the expiration of the residential tenancy agreement, you will need to pay a break fee. This is equal to:
6 weeks’ rent if less than half of the lease term has expired
4 weeks’ rent if more than half of the lease term has expired.
Newcastle, Merewether, Cooks Hill, The Junction, New Lambton, Tighes Hill & more.
Maximise the return on your investment AND experience a first-class, personal service.
We only work with the best. All repairs are made by fully insured, highly qualified tradespeople.