Tenant

"Jane is unlike any other property manager we've ever had. She's always very professional, but in such a friendly way. She just seems to be 'on it' all the time. She's so reliable, incredibly responsive, and always easy to deal with."

- Sinead

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Emergency Repairs.

Urgent repairs can be requested by phone and will be attended to as a priority.
  1. Use the checklist below to confirm your request is urgent.
  2. Call 02 4089 2250.
  3. Relax, we'll take care of the rest.
Is my request urgent?

The law allows us to attend to urgent repairs without consulting the landlord. Under the Residential Tenancies Act 1997, urgent repairs include:

  • A burst water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or flood damage
  • Failure of gas, electricity or water supply
  • A failure or breakdown of essential hot water, cooking, heating or laundry services
  • Damage that causes the premises to be unsafe or insecure

Maintenance requests.

Non-urgent repairs and maintenance requests can be made at any time.
  1. Download and complete our maintenance request form.
  2. Email your completed form to jane@bonvilla.com.au
  3. We'll contact the landlord to seek approval for your request. Once approved, we'll take care of the rest.

Tenant resources.

Inspections

You will always have at least one week's notice before a property inspection. The first inspection will take place within the first 6-8 weeks after you move in. If there are no issues, future inspections will be conducted every 6 months. If there's a problem, Jane can talk you through what you need to do to resolve it and you will have 2-4 weeks to rectify the issue.

Property inspection tips

Here are some top tips for a stress-free property inspection.

1. Don't Panic

Routine inspections are... routine. They're a regular part of renting a property. If you love and look after your home, chances are you'll get a glowing report.

2. It's a 2-way street.

An inspection is also your chance to point out any problems or wear and tear the owner needs to know about. Damages or breakages caused by you are your responsibility - but structural, plumbing and electrical issues are the owner's responsibility. Make some time before your inspection to write down any items that need attention.

3. Start early.

You will have at least a week to prepare for your inspection. Use that time to work through your home and garden, cleaning and tidying as you go. Pay attention to the items you might overlook in your regular cleaning routine like the oven, exhaust fans, blinds, windows, and light fittings. Use the cleaning checklist to be sure you've covered everything.

4. Think inside and out.

Don't forget to clean inside and out. That means inside and outside cupboards and doors, inside and outside your oven, and inside and outside your home. If you have a garage, veranda, or garden, these should be neat and tidy too.

5. Secure your pets.

If you have pets, you'll get a reminder to make sure they are secured for the inspection. You might choose to have them stay somewhere else, so you know they're safe and you don't have to worry about any extra fur or mess they might cause on the day.

Tenant repair tips

You will always have at least one week's notice before a property inspection. The first inspection will take place within the first 6-8 weeks after you move in. If there are no issues, future inspections will be conducted every 6 months. If there's a problem, Jane can talk you through what you need to do to resolve it and you will have 2-4 weeks to rectify the issue.

How to get your bond back

You will always have at least one week's notice before a property inspection. The first inspection will take place within the first 6-8 weeks after you move in. If there are no issues, future inspections will be conducted every 6 months. If there's a problem, Jane can talk you through what you need to do to resolve it and you will have 2-4 weeks to rectify the issue.

Keys

You will always have at least one week's notice before a property inspection. The first inspection will take place within the first 6-8 weeks after you move in. If there are no issues, future inspections will be conducted every 6 months. If there's a problem, Jane can talk you through what you need to do to resolve it and you will have 2-4 weeks to rectify the issue.

Vacating tenants

You will always have at least one week's notice before a property inspection. The first inspection will take place within the first 6-8 weeks after you move in. If there are no issues, future inspections will be conducted every 6 months. If there's a problem, Jane can talk you through what you need to do to resolve it and you will have 2-4 weeks to rectify the issue.

Prestige properties, premium locations

Newcastle, Merewether, Cooks Hill, The Junction, New Lambton, Tighes Hill & more.

More than numbers

Maximise the return on your investment AND experience a first-class, personal service.

Quality trades

We only work with the best. All repairs are made by fully insured, highly qualified tradespeople.